Cancellation & Refund Policy
At Peak Paradise, Pahalgam, we value your trust and strive to keep our booking process smooth, fair, and transparent. This policy explains the conditions under which cancellations and refunds apply.
1. Cancellation by Guest
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21 days or more before check-in: Full refund of the booking amount.
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15–20 days before check-in: 10% of the total booking amount will be charged.
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10 days or less before check-in: No refund; full booking amount will be charged.
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No-shows (failure to check-in without notice): Full booking amount will be charged.
2. Cancellation by Hotel
In rare cases where we must cancel your reservation due to unforeseen circumstances (e.g., maintenance issues, overbooking), you will receive either:
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A full refund, or
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An option to reschedule your stay at no extra cost.
3. Early Check-out
If a guest chooses to check out earlier than the booked departure date, charges will apply for the entire original booking unless otherwise agreed in advance.
4. Refund Processing Time
Eligible refunds will be processed to the original payment method within 7–10 working days from the date of cancellation approval.
5. Non-refundable Bookings
Bookings made under:
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Special discounted rates
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Promotional packages
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Marked as “Non-refundable”
…are not eligible for a refund under any circumstances.
6. Force Majeure
No refunds will be issued for cancellations due to events beyond our control (e.g., natural disasters, government restrictions, pandemics). However, we may, at our discretion, offer a credit for future stays.
We appreciate your understanding and look forward to hosting you at Peak Paradise, Pahalgam.